Pinckney Awarded JD Power First Award

December 20th, 2018 by

At our Pinckney Chrysler dealership, we are dedicated to serving our customers to the best of our ability. This includes helping with financing and car buying, and making sure you have access to an easy and reliable service center for all of your vehicle maintenance and repair needs.

According to FCA US, LLC, we are one of only hundreds of dealerships in the country recognized for our level of service. For 2018, we were named a Certified JD Power Customer First Award Recipient. Among the top 10% customer service dealerships in the country, we were chosen because of our high level of sales and service experience.

“Our dealers are striving to not just improve the customer experience in their facilities, but to become the industry leaders in customer satisfaction on both the sales and service sides of the business,” said Al Gardner, Head of Dealer Network Development, FCA – North America. “Consumers will know that they are in Customer First dealership from the logos, but more importantly, they will experience the evolution of these elite stores.”

This isn’t just about how we treat customers in theory, but how things play out in practice and how we train our employees to a higher degree. Our dealership is recognized as a leader in customer service with this elite award, which was first created as a collaboration between FCA US LLC and J.D. Power to improve customer satisfaction.

Some of the main factors in determining the dealerships who are chosen for the award include facility certification, performance measures, training certification, employee surveys, and process validation. We have tons of Chrysler models to show you, so come by our lot near Ann Arbor so you can experience this excellence first hand today.

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