Customer First Award


Customer First

FCA, in partnership with J.D. Power, has recognized Pinckney Chrysler Dodge Jeep Ram for having earned the 2019 Customer First Award for Excellence Certified by J.D. Power. Pinckney Chrysler Dodge Jeep Ram has received recognition by delivering consistent, exceptional customer experiences within their community.

Pinckney Chrysler Dodge Jeep Ram has achieved the highest level of customer experience recognition in the program’s history by certifying with J.D. Power in five core areas: Customer Treatment, Employee Engagement, Facilities, Processes and Training Certification.

We have proven the dedication it takes to implement and improve processes that lead directly to long-term customer satisfaction and loyalty. All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis, but only dealerships that achieve stringent goals in the following five core “pillars” earn the coveted designation:

  • Facility Certification – Facility provides a clean, comfortable environment for customers
  • Performance Measures – Dealership has achieved highest levels of customer-oriented sales and service goals
  • Training Certification – Employees have received the highest level of required FCA-certified training
  • Employee Surveys – Completed to promote the voice of your employees and a customer-driven culture
  • Process Validation – Certified sales and service processes that support excellence in customer handling

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